Self Service Portal

Enter your policy number and the email address used to purchase your policy so you can manage your policy online through the Self Service Portal. In the Self Service Portal you can:

1. Check your policy details
2. Apply to extend or reduce the period of cover
3. Apply to cancel your policy*.
4. Make a claim

*Modification and cancellations are approved in accordance with the rules detailed in your policy product disclosure statement.

TIP: Policies are not rental car specific: if you have made an alternative rental booking for a qualifying rental vehicle, and your travel dates and other coverage needs have not changed, you may not need to modify your policy.

Company

Product

Prosura (Australian Financial Services Licence Number 530275) handles and settles claims on behalf of the insurer, Pacific International Insurance Ltd Pty Ltd. In handling claims, Prosura is acting for the insurer, and not as the agent of the insured.

For rentals in Australia, or for Australian residents travelling in foreign countries:

Prosura Rental Vehicle Excess Travel Insurance Products are issued by Pacific International Insurance Pty Ltd ABN 83 169 311 193 (‘Pacific’). Prosura Pty Ltd ABN 59 638 142 720, Australian Financial Services Licence Number 530275, (‘Prosura’), has been authorised by Pacific to enter into policies and deal with them, as the agent of Pacific. Prosura does not act as your agent. Any advice provided by Prosura is general and does not take into account your objectives, financial situation or needs. Before making a decision please consider the Product Disclosure Statement and Financial Services Guide and the Target Market Determination. If you purchase a policy, we receive a commission which is a percentage of your premium - ask us for more details.

For rentals in New Zealand by all residents (except for Australian residents):

We do not provide financial advice and do not make any recommendations or representations about the superiority or suitability of this product. You should consider obtaining independent advice before making any financial decisions. We will receive a commission if you choose to purchase a policy via this website.

Prosura Rental Vehicle Excess Insurance is underwritten by Pacific International Insurance Pty Ltd NZBN9429041356500, FSP394846 ('Pacific'). You should consider the Policy Wording before making any decisions about this insurance policy. Terms, conditions, limits, and exclusions apply. For information regarding Pacific's financial strength and solvency, please visit www.pacificins.co.nz/financial-strength-solvency. Pacific is regulated by the Reserve Bank of New Zealand (RBNZ).